F.A.Q.

On this page you will find information on the most frequently asked questions, if you still need further information remember that you can always contact us through our chat or through the "Contact Us" page.

• How much are the shipping costs?
  Shipping costs amount to 4.99$ but are free for orders from 59$.
  
  
• How long will it take to receive my order?
  Delivery times range from 1 to 5 business days, depending on your location. Once your order is shipped, you’ll receive a tracking code via email to monitor its status directly on the courier’s website.
  
  
• I'm bald, can your products make my hair grow back?
  No, there's no product in the world that can make your hair grow back if you are completely bald, if someone tells you otherwise, know that they're trying to scam you, you can only take action before the follicle is completely atrophied (dead), after that, your only alternative is a transplant. But be careful you’ll still need ongoing care after the transplant, don't neglect yourself.
  
  
• Can I use only one of the three products or do I have to use all three?
  This depends on your starting situation. If you have thinning areas and want to try recovering them, it's recommended to use all three products. If instead you just need to keep your androgenetic alopecia at bay, just the COMPLEX might be enough, it's the key product that acts as a base.
  Keep in mind that our supplement was developed as a natural alternative to anti-dht drugs so it has the task of stopping the miniaturization process.
  Our LOTION was developed as an alternative to minoxidil, with the goal of supporting recovery wherever possible and reinforcing the effects of the COMPLEX.
  Lastly, the SHAMPOO works to boost the benefits of the other two products and helps maintain a healthy scalp with daily washes.
  
  
• How long will it take to see the first results?
  To see the first results you have to wait at least 6 months from the start of the treatment.
  
  
• How long should I use your products?
  For the first few years, you're in a recovery phase, and if you're lucky, you might see improvements. But that doesn’t mean you should stop afterwards. As long as you take care of yourself, your androgenetic alopecia will stay under control. If you stop, alopecia will go back to progressing as it naturally does. You treat it to manage the problem, not to eliminate it — because at this point, nothing can fully remove it, not even a transplant.
  
  
• Is it bad to wash your hair every day?
  It absolutely does not hurt! Frequent washing does not damage the hair, on the contrary, it is especially useful for people who have scalp problems. In fact, if the excess sebum is not eliminated, the scalp could be affected with unpleasant consequences also for the hair shaft.
  It is no coincidence that people who suffer from hair loss often have to deal with seborrheic dermatitis or with oily hair.
  What damages hair health is not daily washing, but the use of a poor quality shampoo. On the market it is easy to find products that contain aggressive surfactants that can damage the hair shaft and promote dehydration with consequent fragility and deterioration. It is important to always use a shampoo formulated with delicate ingredients and avoid using very high temperatures for drying.
  
  
• How do I know it's not a scam? Around is full of products that say they make hair grow back and stop falling out.
  We noticed that there are tons of ads out there constantly pushing hair regrowth products without any logic. In fact, as specified at the beginning of this page, your hair will never grow back if you're already bald. As we explained on our homepage, the cause of baldness has already been discovered, and there’s nothing else besides the two medications we talk about. Our products are simply alternatives to them. Study the explanations on the homepage carefully and visit the other pages to learn a lot and become knowledgeable enough to never be fooled again.
  It’s YOUR fault if these companies keep existing. Hair loss can be stopped, but not with those products they keep offering, inventing who knows what magical formula supposedly discovered only by them. If you had gone to a trichologist, they would have explained all of this to you. Also, by going to a trichologist, you probably would have saved a lot of money on useless products. Stop continuing to fund scams, and if you have a problem, go to a doctor or at least get properly informed on the topic.
  you're still in doubt, consult medical resources or trusted sources online, you’ll discover that everything we’ve written is true. We’ve also created a page on the site (Ingredients) where we’ve included some of the studies conducted on the ingredients we’ve used, along with their respective bibliography in case you want to explore the topic further.
  If you still need certainty, read here what SITRI (the Italian Trichology Association) says about androgenetic alopecia: Can androgenetic alopecia be cured? What are the results? - Italian Society of Trichology
  Moreover, to help all of you, we’ve created a page called “SOCIAL TRENCH” where we publish and analyze the reports you send us about exaggerated, misleading, and deceptive ads. This way, you’ll learn to understand what’s real and what obviously isn’t. Join us — visit the page and send us new reports.
  
  
• Do I need to visit a trichologist before using your products?
  No medical prescription is required for our products, unlike the drugs mentioned on our site
  However, it is recommended that you be followed by your trusted trichologist.
  
  
• Can I use microneedling (derma roller/derma pen) together with lotion?
  According to a study (https://pubmed.ncbi.nlm.nih.gov/30886475/) where microneedling (derma roller/derma pen) was used together with minoxidil, it can increase the absorption of lotions, hence increase the positive effects.
  You can therefore use it, but be careful not to overdo it, because if you overdo it it could even lead to inflammation, wounds and consequently worsen the situation.
  
  
• I used to buy your products on the online pharmacy website "tuttofarma", is it no longer possible?
  No, since 2025 we have decided to invest only in online sales of our official website.
  However, we thank tuttofarma, which for us is the best pharmacy in Italy, for helping us grow our brand.
  We also leave you this link that takes you to their blog, where there is an in-depth article on androgenetic alopecia and estrone deficiency hypotrichia, we recommend you read it because it is a very interesting article and that will be useful to you: 
  Discover the myths and real causes of hair loss and effective solutions for men and women. - TuttoFarma
  
  
• I noticed that your products contain so many ingredients and in high percentages, how can you make money with such low prices?
  
  Starting the Hair Army project in 2020 was not easy also for this reason, creating products with such a quantity of active ingredients has exorbitant costs.
  Despite this, you can notice that the price of our products is very low, it is easy for anyone, in fact, to do a few calculations and discover that our first orders are even sold at a loss if we also consider the costs incurred for advertising.
  If you wonder how we manage to go on, the reason is simple, for these problems we treat ourselves for long periods, so our profit reaches a few dollars at a time on repeat purchases.
  This allows us to offer everyone the best products in the world at such a low price and to carry on our mission: to make these products accessible to everyone.
  
  
• The topic really interests me, can you teach me more?
  Certainly, we're very happy to teach you useful things. In fact, we periodically post interesting reels on our social media (Instagram, TikTok, Facebook, Threads) which are meant to deepen knowledge. Don’t ignore them, they’re not promotional reels. Some of them are fundamental to understanding everything, so click on the reel that contains the question you're interested in.
  For example: do you know why minoxidil is never used alone for androgenetic alopecia? You would know if you had seen the reel dedicated to minoxidil! Or, do you know that women have longer hair than men because their cycle lasts longer? You would know how long the hair cycle is in men and in women if you had seen the reels dedicated to discovering these things. Follow us!